Autonomous Intelligence in Action

AIRA AI Agents are intelligent chatbots that automate conversations, solve problems, and deliver 24/7 service across all customer channels

Leading Your Organization into the Future

24/7 Instant Customer Support

AIRA AI Agents are always active, responding to customer inquiries instantly, even during weekends and off-hours. With natural language understanding and conversational memory, they provide intelligent answers, resolve issues, and guide users through processes without human intervention.

Reduce Operational Load & Service Costs

By handling repetitive and high-volume tasks like FAQs, data collection, appointment bookings, and service tracking AIRA chatbots reduce the burden on human agents. Fewer support tickets, fewer escalations, and more automation.

Multilingual, Omnichannel Experience

AIRA AI Agents are designed to connect with users wherever they are and in the language they’re most comfortable with. They support typed and voice-based conversations in multiple languages, making them ideal for diverse audiences.

Actionable Insights & Continuous Learning

Every conversation is an opportunity to learn. AIRA’s analytics dashboard tracks chatbot interactions, identifies pain points, and provides real-time data on customer behavior. With easy retraining options, you can refine responses and add new knowledge in just a few clicks.

Insights for Decisions

Gain actionable insights from data to drive informed decision-making, unlocking the power of information for strategic navigation. Harness the potential of data-driven insights as a compass in navigating complex scenarios, steering towards success.

Multilingual, Omnichannel Engagement

Built for inclusivity, AIRA AI Agents support English, Sinhala, and Tamil in both typed and voice-based formats, allowing you to serve a wider, more diverse customer base. They work seamlessly across platforms, websites, mobile apps, WhatsApp, Facebook Messenger, and other digital channels.

Smart Workflow & System Integration

AIRA is more than a chatbot, it’s a digital worker. Each AI Agent is capable of triggering automated workflows, retrieving real-time data from your internal systems (like CRMs, policy management tools, or ERPs), and even initiating Robotic Process Automation (RPA) bots to complete tasks in the background.

Frequently Asked Question

AIRA AI Agents are advanced, AI-powered virtual assistants designed to replicate human-like conversations and automate customer service tasks across web, mobile, messaging apps, and voice platforms. They go beyond simple Q&A handling complex workflows, resolving issues, triggering backend processes, and delivering a seamless experience across every customer touchpoint. These agents are built using the latest in generative AI and natural language processing technologies.

AIRA AI Agents provide round-the-clock, consistent support that dramatically reduces response times and improves customer satisfaction. By automating high-volume inquiries such as status updates, policy queries, order tracking, or appointment scheduling they free up human agents to focus on more complex issues. They maintain context throughout conversations, offer personalized responses, and escalate cases only when necessary, ensuring customers feel heard and helped at every interaction.

AIRA Agents are designed for smooth integration with your current infrastructure including CRMs (like Salesforce, Zoho), ERPs, ticketing systems, knowledge bases, and third-party APIs. This allows them to access real-time data, complete transactions (e.g., policy renewals, order placements, form submissions), and offer end-to-end service without switching systems. Whether cloud-based or on-premise, AIRA adapts to your ecosystem effortlessly.

AIRA AI Agents are built to serve a diverse audience and can converse fluently in multiple languages including English, Sinhala, Tamil, and hybrid local dialects like Tamilish. This multilingual capability ensures wider accessibility and localized customer engagement, especially in regions with linguistic diversity. For voice-based interactions, AIRA also supports speech-to-text and text-to-speech in native languages for more inclusive service.

Traditional chatbots follow fixed scripts and struggle with anything outside predefined flows. AIRA AI Agents, on the other hand, are dynamic, adaptive, and context-aware. They understand natural language, remember previous interactions, adjust responses based on user intent, and can manage multi-turn conversations with ease. Powered by generative AI, they not only respond but reason, suggest next steps, and complete tasks—making them a true digital workforce extension.